Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged or defective item, etc.).Please retain all of the original packing materials. Items not returned in original packaging, not packed with care or returned with damage due to insufficient packaging may result in Restocking Charges or no credit issued at all.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank, if paid with a Credit Card, to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.Charges are calculated based on weight and volume. Carriers will always charge for the physical weight OR the dimensional weight, whichever is greater.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider and service you choose, shipping cost and date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for most items we sell are dimensional weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.